bet bed's Privacy Policy
A full explanation of how your personal information is collected, why it is used, and how it is kept secure is provided below.
This privacy policy applies to all users of the bet bed platform. When you use our website, create an account, or use any of our services, you are considered to have agreed to the terms of this policy. If you do not understand this policy or have any questions, please contact our support team.
1 Scope of Data Collection
bet bed collects user information in various ways. Some information is collected automatically during registration, financial transactions, and normal use of the platform.
1.1 Directly Collected Information
Information you provide yourself includes:
- Full name, date of birth, and nationality
- Email address and mobile number
- Password and security question answers
- Payment details for deposits and withdrawals (bKash, Nagad, Rocket, or Upay number)
- Documents submitted for identity verification
1.2 Automatically Collected Information
When you access our platform, the following information is logged automatically:
- IP address and device identifier information
- Browser type and operating system version
- Date, time, and duration of platform access sessions
- Details of which pages were viewed and for how long
- Referral source — that is, how you arrived at the site
1.3 Cookies and Tracking Technologies
bet bed uses cookies, web beacons, and similar technologies. These are small files stored in your browser that improve site functionality and remember your preferences. Cookies can be disabled through your browser settings, though doing so may limit some features.
2 Purpose of Data Use
Collected information is used only for specific, lawful, and clearly defined purposes. bet bed never processes user data unnecessarily or without justification.
- Creating accounts, verifying identity, and ensuring secure login
- Processing deposits, withdrawals, and transaction-related activities
- Providing customer support — assistance via live chat and email
- Sending information about promotional offers and bonuses (subject to your consent)
- Fraud prevention, security monitoring, and risk assessment
- Analysing and improving platform performance
- Monitoring required to comply with responsible gaming policies
We use data only for purposes consistent with the services described in our Terms and Conditions.
3 Data Storage and Security
3.1 Data Retention Period
User data is retained for as long as your account is active or as long as necessary to provide services. After account closure, some data may be retained for a set period to meet legal obligations.
3.2 Technical Security Measures
bet bed uses industry-standard SSL encryption to keep your data secure. Our server and database security includes:
- End-to-end encryption during transmission
- AES-standard encryption for stored data
- Regular security audits and risk assessments
- Firewalls and intrusion detection systems to prevent unauthorised access
- Two-factor authentication (OTP) support
3.3 Internal Access Controls
Among bet bed's staff, only those who need access to data for specific job functions may view it, and only with defined authorisation. All access is logged and reviewed regularly.
4 Sharing Data with Third Parties
bet bed never sells your personal data or transfers it to third parties for advertising purposes. However, data may be shared in a limited way in the following circumstances:
- Payment processors: Necessary transaction information is shared with bKash, Nagad, Rocket, and Upay to process deposits and withdrawals.
- Technology providers: Anonymised data is shared where possible with trusted technology partners for game operation, security, and analytics.
- Legal requirements: To comply with lawful directions from competent authorities or for fraud investigations.
- Business restructuring: In the event of a company merger or sale, though the new owner will be bound by the obligations of this policy.
All third parties we work with are contractually required to follow the same standard of data protection.
5 User Rights
You have several rights over your own data. bet bed respects these rights and is committed to fulfilling your requests within a reasonable time.
5.1 Right to Access Data
You may request a copy of the personal data stored in your account at any time. Emailing our support team will generally result in this information being provided within 30 days.
5.2 Right to Correct Data
If your account contains incorrect or outdated information, you may request that it be corrected. Some corrections may require identity verification beforehand.
5.3 Right to Delete Data
In certain circumstances, you may request that your personal data be deleted. However, some data may be required to be retained for a set period due to legal or regulatory obligations.
5.4 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or messages from bet bed, you may use the unsubscribe link in any message or notify our support team. Essential transaction-related messages are not covered by this opt-out.
6 Responsible Gaming and Data Use
bet bed believes that proper use of data plays an important role in creating a responsible gaming environment. We monitor your gaming patterns to identify potential issues early and provide support where needed. Further details are available on our Responsible Gaming page.
If unusual patterns are detected through user behaviour analysis, we reach out to the individual. This initiative is entirely protective and is for the wellbeing of users.
7 Data of Minors
bet bed is an adults-only platform. No one under 21 years of age may register. We do not knowingly collect any data from minors. If it becomes known that data from a minor has been collected by mistake, it is deleted immediately and the associated account is closed.
8 International Data Transfers
bet bed uses global technology infrastructure, so your data may be processed on servers outside Bangladesh. Wherever data is transferred, the security standards described in this policy are ensured. Data processing agreements with third parties include these obligations.
9 Policy Changes and Updates
bet bed reserves the right to change this privacy policy when necessary. If any significant changes are made, you will be notified in advance via your registered email or through the platform. Continued use of the platform after an updated policy takes effect will be considered acceptance of those changes.
The date of any change will always be displayed at the top of this page as the "Last Updated" date. Check this page regularly to stay informed about the latest policy.
10 Contact and Complaints
If you have any questions about this privacy policy or wish to make a request regarding your data, please contact our support team. Our 24-hour live chat and email service is available in both Bengali and English.
Email: [email protected]
Visit our About Us page to learn more about us and understand our commitments. You may also find our FAQ section helpful for answers to common questions.